Shipping policy

Shipping Policy

Thank you for shopping with us! Below are the terms and conditions that make up our Shipping Policy.

Processing & Fulfillment

  • Fulfillment Location: All orders are packaged and shipped directly from Bowling Green, Kentucky.
  • Order Processing Time: Orders are typically processed and shipped within [1–2] business days (excluding weekends and major U.S. holidays).
  • You will receive a shipment confirmation email with tracking details as soon as your package is dispatched.

Shipping Rates & Delivery Estimates

We ship exclusively within the United States (including Alaska, Hawaii, and U.S. Territories) via UPS and FedEx.

Calculated Shipping

Real-time shipping rates are automatically calculated at checkout based on package weight, dimensions, and your delivery address.

Free Shipping Policy

  • Orders over $35: Qualify for Free Standard Shipping within the United States.
  • Free shipping is applied automatically at checkout once your cart total reaches $35.00 or more (excluding applicable sales tax).

Estimated Transit Times

Delivery speeds vary depending on the carrier, service tier, and destination distance from Kentucky:

Shipping Option

Preferred Carriers

Estimated Delivery Time

Standard Ground / Home Delivery

UPS Ground, FedEx Ground / Home Delivery

1–5 business days (Faster delivery for Midwest & Southern states)

Expedited Shipping

UPS 2nd Day Air, FedEx 2Day

2 business days

Overnight Shipping

UPS Next Day Air, FedEx Priority Overnight

1 business day

Note: Transit times begin once the carrier scans the package, not when the order is placed.

Order Tracking & Updates

Once your order has shipped, you will receive an automated notification containing a tracking link for UPS or FedEx. Please allow up to 24 hours for the carrier to update tracking movement online.

Missing, Stolen, or Damaged Packages

  • Damaged Items: If your package arrives damaged, please take clear photos of the packaging and items immediately and contact us at [your email address] within [X] days of delivery so we can file a claim with the carrier and resolve the issue for you.
  • Incorrect Addresses: Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Questions?

If you have any questions regarding your shipment or order status, feel free to contact us:

  • Email: meggieangel@loneelmcreations.org
  • Location: Bowling Green, KY